James J Pingle's Resume

266 E Vincennes St, Orleans, Indiana 47452

Phone: (812) 865-4179

E-Mail: (removed due to spamming)

[ Objective | Education | Certifications | Employment | Skills ]


Objective
	To obtain a position that will allow me to use my detailed technological knowledge and interpersonal skills to maintain systems, implement projects, resolve problems, and help others use computers.
Education
	Indiana University-Purdue University		Fort Wayne, IN
		B.S. Information Systems, Dean's List - GPA: 3.72/4 (3.8 core)		June 2002
		A.S. Information Systems - GPA: 3.59/4 (4.0 core)		May 2000
Employment
	HPC Internet (hpcisp.com) - Bedford, Indiana		March 2003-Present
	System Administrator
	•	Build and maintain multiple servers using FreeBSD (Mainly), Linux, and Windows 2000.
	•	Implement special projects, including Spam Filtering.
	•	Development of web applications and server scripting.
	•	Maintain mail queues, DNS records, backups, add and remove users.
	•	Use of the following server applications and services: Qmail, Postfix, Bind, Apache, Radius (Radiator), MySQL, MRTG, SpamAssassin, TWiki, IPFilter, IPFW, and Billmax accounting, and shell scripting.
	•	Configure Cisco Routers including the following models: AS5300, 2610, 2610 w/4-port ATM module, 1721, 1605r. Add routes, PVCs, subnets, VPN configuration, toubleshoot connection/link problems.
	•	Setup and maintain other network equipment, including: SonicWall Pro 200, Cisco switches, Efficient SDSL CPE units, Siemens/Netopia T1 CPE units, configure VPNs.
	Hoosier PC Wholesale - Bedford, Indiana		January 2003-Present
	Bench Technician
	•	Troubleshoot software, hardware, and network, problems on bench and on-site.
	•	New system burn-in and installation, system upgrades, network installations.
	•	Occasional repair of printers (Laser and Inkjet.)
	•	Install SDSL and IDSL equipment and configure routers (Efficient 58xx models.)
	Indiana University-Purdue University Fort Wayne		June 1997-August 2002
	Help Desk Consultant
	•	Provided phone, e-mail, and walk-in support for software, hardware, and network problems.
	•	Wrote technical documentation and procedures for coworkers and users.
	•	Provided software training to users.
	•	Occasional light copier maintenance (Cleaning, clearing jams, troubleshooting.)
	•	Use of Novell Netware, versions 3.12 and 5. User administration, account management, recovery of files, session lockout, login scripts.
	•	Wrote several small timesaving programs and scripts.
	Desktop Support		June 1998-August 1998
	•	Assisted university technicians with work orders involving hardware and software problems.
	•	Assisted with network drop activation (punch down) and making patch cables.
	•	Assisted with computer lab setup (20-40 PCs) on several occasions.
Certifications
	NewEdge Networks		http://www.newedge.net
		DSL/T1 Installation (AIC Certification)		Sept 2003
	Brainbench (Transcript ID #4062328)		http://www.brainbench.com
		Master-level Unix Administration (General)		Oct 2002
		SQL (ANSI)		Oct 2002
		Perl		Sept 2002
		Computer Technical Support		Sept 2002
	Help Desk Institute		http://www.thinkhdi.com
		Certified Help Desk Analyst		July 1999
Computer Skills
	Operating Environments
		UNIX (FreeBSD), Windows XP/2000/9x, and MacOS 8.1+, Novell Netware 3.12, 5.x
	Programming and Scripting Languages
		PHP, Python, Perl, C++, Java, and Visual Basic
	Databases
		Oracle 8i, and PostgreSQL 7.2.1 with interaction from PHP, Perl, and JSP to databases. (PostgreSQL preferred.)
	Server Applications
		Apache, PostgreSQL, IP Filter, ISC DHCP, Jakarta-Tomcat, OpenSSH, QMail, Samba.
	User Applications
		Microsoft Office 2000/XP (Word, Excel, Power Point, Access), WordPerfect 10 and earlier, Novell GroupWise 5/6, Adobe Photoshop, Adobe Acrobat Reader/Creator, Macromedia Dreamweaver.